Answer customers wherever they message
Shoppers ask the same questions on your storefront, on WhatsApp, in your Instagram DMs and by email. Aurevia answers all four with one AI agent, one inbox and one source of truth: your product catalogue and your help content.
Shopify store
LiveThe Aurevia widget sits on your storefront and answers shoppers while they browse. Product questions, sizing, stock, delivery and order status, using your own catalogue and help content. It can add to the real Shopify cart and open checkout.
- Recommends and compares products
- Adds to the real Shopify cart
- Tracks orders and opens tickets
- Hands off to your team live
Connect your own WhatsApp Business number and Aurevia answers the customers who message it. Replies use the same catalogue and knowledge base as your storefront agent, so a customer gets the same answer wherever they ask. Your team can take over any conversation from the Aurevia inbox at any time.
- Answers from your knowledge base
- Finds and recommends products
- Tracks orders
- Hands off to your team
- Sends product links rather than adding to a cart, because the cart lives on your storefront.
Connect your Instagram professional account and Aurevia handles direct messages and comments on your posts. Straightforward questions get answered; anything negative or uncertain is queued for you to approve, edit or discard before it is posted.
- Answers direct messages
- Replies to comments on your posts
- Finds and recommends products
- Hands off to your team
- Negative or uncertain comment replies wait for you to approve, edit or discard.
Every store gets its own Aurevia-hosted address, which you can forward to your own mailbox. Cart-recovery emails go out from it under your store's name, shoppers reply to it, and the agent answers in the same thread with the cart still attached. Support emails land in the same inbox for your team.
- Sends cart follow-ups in your voice
- Answers replies in the same thread
- Collects support email in one inbox
- Forwards to your own mailbox
How we handle your customers' messages
Customers message you first
Aurevia replies to conversations your customers start. We do not send marketing broadcasts. The one exception is the cart reminder: a single message, by email or WhatsApp, sent only to shoppers who ticked the box asking for it, with a way to stop in every one.
Your data stays yours
Messages and comments are used to answer that conversation for your store, and nothing else. We never use them for advertising, never sell them, and never mix one store's data with another's.
You stay in control
Every conversation appears in your Aurevia dashboard. You choose which replies go out automatically, you can take over by hand, and you can disconnect a channel whenever you like — disconnecting removes our access to that account.
Full detail is in our Privacy Policy, Terms & Conditions and GDPR Compliance pages. To request deletion of data held for a connected account, email privacy@aurevia.io.
About the business providing this service
Aurevia is operated by Aurevia Artificial Intelligence Ltd, a private limited company registered in England and Wales, company number 16622049. Registered office: 2 North Road, Cardiff, Wales, CF10 3DY, United Kingdom.
Enquiries: hello@aurevia.io · Contact us